Travels with Tony 1958-1973

(Anne Rieber insisted that I should write this record)

In 1957 we were a small family living in London in Cecil Road, Muswell Hill.
View from The Hill

We were content to be there.

Tony was working as a Senior Registrar at the Royal Northern Hospital. He had succeeded in the exam to become a member of the Royal College of Physicians MRCP. In a few months he should have gained a post as a Consultant in General Medicine.

At this time there was a bottleneck in the system so that there were too many Senior Registrars and many did not get the consultant posts for which they had been trained.

Three possibilities were open to them.

The first was to become a member of a GP partnership. This was not as easy as it would seem. Many Gps felt a highly trained specialist would not fit in with their practise.

The second avenue was to wait in the hope of eventually getting a consultant post. This was frowned upon as Senior Registrar was seen as a short term post.

The third was to become a consultant abroad.This appealed to Tony as he had wide cultural and linguistic interests.

So it came about that in February 1958 he accepted a post as Consultant to the NIOC (National Iranian Oil Company.)Perzie_1958_325-03
Robin had been born in 1955 and Clare in February 1957.

Khusistan

Clare was less than a year old when we travelled to Masjed Soleyman a village with a nearby oil company camp and hospital.

Khuzestan

We arrived when it was not too hot and were given a furnished bungalow with a large bare garden to live in.

We had already started to learn Persian and went down to the Souk to practise it buying Persian textiles for curtains and table napkins.

Buying meat there was less pleasant as the carcasses of goats and lambs were hanging up in open stalls, quite covered in flies.

In the kitchen the first thing I noticed was a large stoneware vessel. This I was told was the water filter. It was to be used for drinking water as tap water was supposed to be dangerous. Otherwise it was a simple old fashioned space.

I was not expected to spend much time in it as we were expected to employ three local servants.

This was a change which took some getting used to. But the one I most appreciated was the gardener. He used a sort of pick axe to dig the ground which was hard and arid. He planted aubergines and peppers and marigolds.

The children enjoyed being in the garden at first but as the temperatures rose it was impossible to spend much time outdoors. We had a big air conditioning unit to cool the house.

We were visited by travelling traders, one came regularly to sell us eggs. My neighbours taught me to bring out a bucket of water and to put eggs in it, then to buy only those which did not float.  Also when cooking to break each egg separately into a basin to avoid contaminating all with one bad one.

We used to have tea parties with the Persian doctors wives and with Audrey O’Donaghue whose son Clive became a friend of Robin.

Teheran

After a year in Khusistan we were transferred to Teheran.

To me this was a wonderful change.

Teheran was not a city of high rise buildings at this time.

It was a relatively small city without a gloss of modernity.

There were open channels in the streets called Jubes. Twice a day water flowed down them.We could manage well without a car and used the public taxis called Dolmahs by users as they stuffed a few people in going along the same route.

Most shops were small and open to the street and there was also a huge souk with separate areas for different sorts of artisans.

I loved the view of the Alborz Mountains to the north of Teheran and in winter we could visit the ski resort of Ab Ali and we benefited by having normal seasons.

Tehran, Iran

Most foreigners lived in the north of the city but as Tony was working in the NIOC hospital in the centre we rented a flat there not far from the French Embassy.

Before we found it we spent weeks in a hotel which I found very tedious. Chantal was due to be born in April and I lacked the energy needed to keep my two small children from running under the feet of the other residents.

So it was a joy to find a ground floor flat with a small garden and an even smaller pool. Our landlady was called Madame Rosa and she lived above us.

The flat was unfurnished and we bought some items form other foreigners who were selling up at the end of their time in Teheran.

Tony was very happy that he had the chance to design our own furniture and have it made by a local craftsman.

He was an artist manqué though he had a vocation for medicine and this talent was inherited in different ways by my children.

Sadly we had to sell it when our turn came to leave.

My first preoccupation was the impending arrival of Chantal.

There was no difficulty about the place of birth as I could go to the NIOC hospital not far from our flat and a lovely English girl called Janet was my midwife.

All went well thanks to Janet. I found her well 13 years latter when I visited Teheran from Kuwait.

We needed a trustworthy nanny to help with the three children and had become friendly with the Anglican Community in Isfahan.

They recommended Minu Hakimpur, an Iranian girl of good family, who wished to learn English.

This proved to be a great success. Minu enjoyed living with us, her English improved and she loved and cared for the children.

When we left Minu asked if she could go to England with us. She thought that she would in due course study to be a nursery nurse.

We were happy to take her, but a huge obstacle appeared.

It was virtually impossible to obtain a passport and visa without bribery. Tony had a very moral stand and refused to bribe, but eventually he was forced to agree.

So Minu came with us to London and we had another happy year with her.

One day she came to me with a letter she had received and told me it was from Iraj asking her to marry him.

She asked me should she agree or go on to study to be a nursery nurse.

I asked her for some information about him and found that he was like her an Iranian, by race a Jew, and by religion an Anglican.

I said it seem to me unlikely you will ever find so perfect a match but do you like him very much.

Yes, she said and in due course they were married.

At the time Iraj was an Anglican priest and eventually he became a bishop and they had three children: Mary, Martha and Joseph.

They came to England later for a course at Canterbury where we met.

Alas the coming of the Ayatollahs caused the whole Anglican community of Isfahan and Teheran immense difficulties and we did not communicate much because we realised that contact with English people would make life even harder for them.

In spite of everything they survived and the children grew up, Joseph lives in Canada and Mary in Shropshire now and Minu and Iraj in their retirement visit them annually.

Daily life was pleasant. It was easy to shop for fruit and vegetables as traders walked down out little Kutche or street and we could buy vegetables and fruit on the spot from their barrows.

We were near two main streets Khiaban e Shah and Khiaban e Firanaceh, (France) where the French Embassy was situated and also a big Catholic Church where Chantal was baptized. So I did not have to walk far to do my shopping. We also had deliveries from a local farm of their butter and cream and delicious cherry jam.

Image from page 701 of "Russia, with Teheran, Port Arthur, and Peking; handbook for travellers" (1914)

It was a wonderful change from the arid desert of Khusistan.

We had also left the limited oil company friends for a much wider social circle of people from embassies, traders, and not least the British Council.

This was where we met Will and Winifred Roberts who were to become our friends for life.  One day Tony came back at lunchtime very excited saying he had met some wonderful people at the British Council and it had been arranged that I would meet them soon for lunch. He told me Will worked as an accountant for the Council and that they had lived in Iran for a time. They had many Iranian friends as acted as god parents to some of their children who were students in England. They had three teenage daughters. One of them Liz became an artist and eventually married an architect Tony Thompson. They too are good friends and we, Ros and I, see them quite often.

The Roberts lived in a small but beautiful old Persian house in the north of the city which we loved to visit. In the garden was a pool which must have been fed by a mountain spring. One day I jumped into it and was nearly in a state of shock because of the extreme cold.

Among our other friends were Antony and Ada Octapodas. Antony was a doctor and Ada taught me how to make many delicious greek dishes such as Pasticcio and Spanakopita which became part of my standard repertoire.

We liked them so much and were happy later when they came to London for a year. Their daughter Nadia was educated at the French lycée in Teheran and continued at the lycée in London. Their older daughter Ersy married Rick in England and we were all at the wedding in Richmond.

Eventually they went to South Africa and we lost touch with them.

Our cook Mohammed was an agreeable young man who showed me how to make Persian khoreshts and kebabs. He often grilled luleh kebabs minced lamb moulded onto little swords and barbecued. There was an American womens’ Institute which produced a useful book of Persian recipes.

I later bought more scholarly books but this little one provided all the groundwork.

England 1960

We returned to England in the summer of 1960 to our flat in Muswell Hill. It was already too small and we were awaiting Rosamund our 4th child in December.

The most urgent task was to find a house before we went to Borneo for Tony’s next contract.

We had in the past talked longingly of buying a span house in Blackheath. These houses were considered at the top of the architectural tree  in ready made houses, but we could not afford it.New Ash Green

Now one of our neighbours in Cecil Road was a nurse who worked with Tony in the Royal Northern Hospital. She was Clare Rayner who later became famous as a writer of advice in newspapers. She suggested that we look at another development in south London, built by Waites in Forest Hill.

Forest Hill

It was, like Span, built around a central green area with a small wood for common use, the house design was similar but not as elegant as span.

Because of the urgent need to settle we did not look at any other part of London or any other house, but bought the last house in the group on London Road. It was still unfinished.

We were so happy to have 4 bedrooms and a large open plan living space which was perfect for our small children.

Borneo 1961

It was hard to leave our new house in the hands of tenants and travel to Borneo in November. Tony went first by air and I travelled slowly by ship to Singapore with the children. As I was 8 months pregnant it was not easy to look after the children, but there was a charming French lady on board who became my friend and helped to amuse the children.

It was on this ship that I first heard the word ‘bingo’. As we slowly progressed we saw the phosphorescent waters and flying fish of the tropics.

From Singapore we travelled in a small plane to Brunei, a small country in Borneo but the Sultan was one of the richest in the world thanks to oil revenues.

Tony worked for Shell. We lived in a small community between Seria and Kuala Belait. Our friends and neighbours were Dutch, American and English. We lived in bungalows within a grassy area with no fences between the houses. In this way at least it followed the ideals of Span; the architecture was practical rather than elegant. We were raised about a metre above the dusty sandy like soil of the ground. The rooms were cooled by fans, but one bedroom in which the children slept had air conditioning. In the evenings with lights on and windows open huge numbers of insects many of them huge black flying beetles about 3 cm. long passed through our house.

bugging off

The insects were the cause of great misery at first. It was impossible to avoid their bites and in the humid climate many were infected and my legs began to swell, I longed for the birth of Ros but it was about 6 weeks before that happened.

In the middle of the night of 30 December 1960 we drove to the Company hospital. The nurses put me in a side room to wait as it was hours before the baby would come according to the nurses. Later they came back and realising they had miscalculated started wheeling me on a stretcher across the central courtyard saying don’t let the baby come.

I had no way of stopping Ros who came into the world under a dark starlit sky. I later heard that it was good not to be born under bright lights. In spite of the climate which made most babies look pasty Ros thrived and was a really beautiful baby.

We had learned to drive and passed the test while in England so we bought a little car and were able to drive to the little town of Seria and visit a religious book shop where we bought the big Larousse dictionary which I still use here. I like the old fashioned slang which it uses to translate many words. It is a comforting reminder of a time when a dictionary did not include the word computer.

In the opposite direction was the village of Kuala Belait. There was a street of little shops and a large open air fish market. We often bought wonderful unknown fish there and our Chinese cook lovingly prepared them.

Tony was not so happy that after cooking the fish he would take 10 minutes to decorate it.

The Director  of the hospital Keith Sweetman was an Australian. His wife played mah-jong and entertained large numbers with Chinese meals served in the correct Chinese bowls.

Other friends who made life good were Michael and Valerie Quick. But somehow we lost touch  with them after leaving Borneo.

The best thing about Borneo was getting to know John and Doreen Darvell who became life long friends.

John was the Shell Dentist. We found getting a filling not so alarming when we were in his hands, but he was so much more than an excellent Dentist.

Doreen was a nurse in the hospital and both of them were so special that life in Brunei became good.

After our return to England they married and later Doreen became God mother to Tom.

Tony was godfather to Francesca and I to Alexandra.

Banking Ombudsman FORMAL RECOMMENDATION on passbook

bank ombudsman recommendation PDF version

I recommend that the complaint by MRS. S. E. COADY (“Complainant”) against MIDLAND BANK PLC (“the Bank”) be withdrawn without the payment of any money or the provision of any valuable consideration by the Bank to the Complainant.

Following the issue of an Assessment on 11th October 1993, I have received further detailed submissions from the Complainant and a response to them from the Bank. All of that further evidence has been carefully considered and the evidence previously submitted has been reconsidered in detail. Nonetheless, that has not caused me to depart from the findings in the Assessment which I now confirm and repeat below with relatively minor change.

  1. The Complainant maintained a series of current accounts at the Forest Hill, Fleet Street and Mark Lane branches (“the Forest Hill Branch”, “the Fleet street Branch”, and the Mark Lane Branch”) for many years.
  2. She has produced to me, bank statements from the 9th September 1968 until the 5th February 1969 and from the 28th March 1974 until closure of the last account at the Mark Lane Branch on 30th October 1984.
  3. She has also produced the relevant cheque stubs and the paid cheques from the earlier period.
  4. The Complainant had a deposit account with the Mark Lane Branch from about 1980 until 30th October 1984 and has produced to me all but the first page of the statements relating to it.
  5. The Complainant also had a deposit account with the Forest Hill Branch. (The Forest Hill Branch was closed on 19 July 1991 and all accounts were transferred to Sydenham Branch). However, that deposit account (“the disputed account”) had been opened as long ago as 1971 at the Forest Hill Branch. The last entry in the passbook (“the passbook”) for the disputed account, which is still held by the Complainant, is 13th August 1973.
  6. From 1971 to 1973 the Complainant was living in Kuwait with her late husband. However, she was at their London address from July to September 1973 with their children.
  7. Activity is apparent on the disputed account from 9th July 1973 to 13th August 1973.
  8. Despite the passbook being in the Bank’s possession on several occasions, as evidenced by the entries mentioned in the above paragraph, no opportunity was taken by it to note in it the interest which must have accrued between 19th July 1971 and 13th August 1973. __
  9. In 1975 the Complainant commenced employment with H.M. customs & Excise (“C. & E.”).
  10. The Complainant’s husband, a doctor, was tragically drowned in October 1975. Thereafter, the Complainant concentrated primarily on bringing up and completing the education of their five children.
  11. Whilst the Complainant was employed by C. & E. she joined the “Custom Fund” which gave a good rate of interest and she used it as a deposit account.
  12. With her education pay, trust the for estate left by her husband the youngest son, she was and able an to manage.
  13. Her brother and sister-in-law died within five years of her husband and she inherited some further money.
  14. The passbook, the Complainant says, had been put “in a safe place with other papers”, before the death of her husband.
  15. For the reasons stated in the above paragraphs, she says (and I well understand) that her attention was “fully elsewhere”. It was not until she retired from the Civil Service and had the leisure to go through her papers that the disputed account again came to her attention. Her current accounts with the Bank had been transferred from the Forest Hill Branch to the Fleet Street Branch in 1976, and later, when she moved office, to the Mark Lane Branch.
  16. In 1984, when the Complainant closed her account at Mark Lane, she transferred the amount standing to her credit to two different accounts, one at the Bank of Scotland, the other being an Alliance Building Society Bank Share Account.
  17. On the 9th July 1991, having found the passbook, the Complainant went to the Forest Hill Branch and asked for the interest to be calculated to that date. She said that she would then withdraw the whole amount and move it to an account bearing a better rate of interest. She appreciated that the calculation of interest would probably take some time, as 22 years interest had to be worked out. She, therefore, left the passbook at the Branch.
  18. On the 29th July she wrote to the Manager of the Forest Hill Branch saying that, “as the deposit is redeemable on demand,” she was surprised not to have heard from him.
  19. 1 On the 31st July 1991 the Senior Branch clerk of the Sydenham Branch, to which Forest Hill Branch account had by then been transferred as explained in paragraph 5 above, wrote to the Complainant saying that no trace of a deposit account in her name could be found, and that “all records were computerised during the mid-nineteen seventies”. He said that he had researched the Branch records as far back as 1978 and could find no evidence that an account was open at that date.
  20. 2 Further correspondence followed. On 19 September 1991, the Manager of the Sydenham Branch wrote to the Complainant:

    “Firstly, the Deposit Account passbook in your possession has no value as Deposit Account passbooks were withdrawn between the years 1973 and 74 and the passbook was superceded by an account number your deposit account was 53013340 ….. ”

  21. 3 On the 11th December 1991 Mr. PW of the Southbank Area Office of the Bank wrote saying that he had made “further enquiries” and that ” all Deposit Account Passbooks were abolished in 1972 and the Branch records produce nothing supporting the continued existence of your Account. As a result, I must advise you that I am unable to agree with your claim.”
  22. On the 13th January 1992 Mr. E., Manager of the Bank’s Customer Relations Department at Head Office, wrote to the Complainant as follows:

    “Unfortunately I I regret at this stage that I can only re-emphasise the content of Mr. PW’ s letter to you of 1lth December 1991, in which he stated that following consultation with our legal department, Passbooks are no longer a valid claim to a deposit and in the absence of any further proof of your claim the Bank is unable to assist you further.

I do realise the disappointment that this must bring you and that this is not the response that you would have wished for. I do, however, thank you for taking the time and trouble to bring this matter to my attention affording me the opportunity of reviewing the situation.”

  1. The Complainant then brought her complaint to this Office and produced the passbook. It shows a balance of £4,102.66 as at the 13th August 1973. The Complainant claims that the Bank is in breach of its obligations in refusing to pay her that balance together wit~accrued interest.
  2. In my view, the legal principles which apply in such circumstances are as follows:

(a) Notwithstanding the period of time which has elapsed there is no question of the Limitation Acts applying, because monies on a deposit account are repayable only on demand and time does not start to run against an account-holder in a bank I s favour until a demand has first been made. Furthermore, the Bank itself has not in this case sought to invoke the Limitation Acts.

(b) Where there is, as here, an account which has been long dormant and an issue arises as to whether or not it is still subsisting, that issue falls to be resolved by striking a balance of probabilities in the light of all the relevant circumstances of the case, as was decided in the case of Douglass v. Lloyds Bank Ltd [1929] 34 Com. Cas. 263.

(c) It is a general principle of long standing that where there is a normal and regular course of events or procedures, it is to be assumed that these have taken place or been followed, in the absence of evidence to the contrary.

  1. 1 The Bank is unable to state exactly when the disputed account was computerised.
  2. 2 Mr. PW of the Area Office said, in his letter of 11 December 1991, that passbooks were abolished in 1972, (see paragraph 19.3 above). Yet earlier on the 31st July 1991, the Senior Branch clerk at the Sydenham Branch had said, “All records were computerised in the mid [my underlining] nineteen-seventies.” and on 19th September 1991 the Branch Manager of the Sydenham Branch had said “between 1973 and 1974.” (see paragraph 19.2 above), therefore, clearly there are discrepancies between the dates for computerisation given by different officials.
  3. 3 Mr. NPE of the Customer Relations Department on the 13th January 1992, after he had “completed a full enquiry” could “only re-emphasise the content of Mr. [PW] IS letter of 11th December 1991”. Mr. NPE also seems to have overlooked what had been said by the Senior Branch clerk and the Manager of the Sydenham Branch.
  4. 4 Finally, in writing to this Office, the Bank has plumped for “the latter months of 1973” as the date of computerisation. Presumably this was because the entries in the passbook in July and August of that year show that the disputed account had not yet been computerised.
  5. 5 In any event, the computerisation was clearly not 1972 as suggested by Mr. P.W. and Mr. N.P.E.
  6. 6 Nevertheless, because an account number was allocated, I am satisfied that the disputed account was computerised, at some time after 13th August 1973. The Complainant suggests 5 April 1974 as on that date her current account statement reverted to “Sheet I” with a new computer format of the Sheet itself. However, though regrettable that there is uncertainty about the exact date of computerisation, nothing in my view turns on that once satisfied as I am that it took place and that it did so after 13th August 1973.
  7. It was noticed, by this Office, that the Complainant had various shares held in safe-keeping by the Forest Hill Branch which were transfered to the Fleet Street Branch. It appeared a possibility that the money in the disputed account had been used to purchase these or other investments. The Complainant has satisfied me that this was not the case.
  8. 1 The Bank has resisted the claim and maintains that the account was closed, because:
  9. 2 It I S internal procedures, full details of which have been provided to me in confidence as is permitted under the Terms of Reference governing this Scheme, state that an account may be regarded as dormant two years after the last entry and where contact has been lost with the customer. In this case, the Bank did not lose contact with the Complainant until after she closed her accounts at the Mark Lane Branch on 30th October 1984.
  10. 3 Copies of the Forest Hill Branch’s Unclaimed Balances Register for surnames with the letter C. for the period 1914 – 1991 have been produced to this Office. They have been produced in confidence under the Terms of Reference governing this Scheme because they reveal the names of other accountho1ders which the Bank is not entitled to disclose to third parties. I have, however, inspected them and the names shown do not include an account in the Complainant’s name.
  11. 4 I accept on the evidence available to me that the disputed account was computerised when the number, 53013340, was allocated to it. Moreover, the Bank says and I accept that no account under that number can be traced at any of the branches mentioned in paragraph 1 above.
  12. 5 Under the Bank’s internal procedures, disclosed to me in conf idence, Ledger Records, Account Open and Closed Books may be destroyed after ten years and, therefore, generally at the time this complaint was brought they only went back to 1980/82. The Bank has, however, been able to produce Securities Record Sheets of the Forest Hill Branch showing the transfer of the Comp1ainant’s securities for safekeeping to the Fleet Street Branch.
  13. 1 When sending this Office the bank statements referred to in paragraph 2 above, the Complainant drew my attention to the fact that sheet number 18 of the Forest Hill Branch statements showed interest on the disputed account credited to the current account. This showed that the disputed account was still in existence at the date of that statement, which was for the period the 30th April to 24th May 1976.
  14. 2 However, no other entries showing from the deposit account occurx. a transfer of in any other interest of the about the
  15. 3 The interest was credited on 3rd May 1976 and was £30.03. It was expressed to be interest to 23rd March 1976. This seemed an unusual date for interest to be paid and I queried it with the Bank.
  16. 4 The Bank informed me and I accept that the standard date of application of interest on deposit accounts in 1976 was the third Monday in June and the third Monday in December. Tuesday, 23rd March was not, therefore, a date upon which standard interest would have been calculated.
  17. 5 It, therefore, seems to me likely, upon the balance of probabi1i ties, that the disputed account was closed on or about the 23rd March 1976. It was then found that a further small amount of interest was due to the Complainant. It could not, of course, be credited to the disputed account because it had by then been closed. It was, therefore, instead credited to the Complainant’s current account.
  18. 6 This point was put to the Complainant who replied at length.

Amongst other things she said:

“To summarise no interest is shown for the 5 years 1971 – 1975. No large capital repayment is shown in these years or in 1976 prior to the entry of May 3rd.

£30.02 is too small a sum to be the interest on £4,000 or thereabouts for 5 years as the closing payments would have had to account for all those years when no interest was calculated and entered. Had the account been closed at this point there should have been an entry of a final large transfer on 23.03.76 or in the quarter preceding.”

  1. Deposit account interest is normally credited to the deposit account in question. It is only if specific instructions to credit another account are given or when such an account has been closed that it would be credited to a current account. This, in my view, is why no other entries in respect of interest from the disputed account are shown in the current account statements which the Complainant has produced. Furthermore, it does not follow that a withdrawal from the disputed account would automatically be credited to the current account. It could well have been used for other purposes. The Complainant says that this would have been contrary to her normal practice and that it was not. She has also given full details of her normal expenditure, covering outgoings on her home, chi1drens education, car, holidays, food, furnishings and entertainment.
  2. The records provided by the Complainant are indeed meticulous. However, they do not include any statements supporting the existence of the disputed account after the allocation of the number 53013340 and following computerisation.
  3. 1 Despite the confusion on the part of the Bank as to exactly when the records were computerised, I am satisfied that they had been after 13th August 1973 and prior to March 1976. In my view, on the evidence available, I think it probable that from the date of computerisation of the disputed account until the date of closure in 1976, computer generated statements for the disputed account would have been produced and sent to the Complainant. The Complainant says that she has demonstrated, by the production of the current account statements, plus school accounts and so forth, that she is a “dedicated record keeper” and it would be a “psychological impossibility” for her to have destroyed the computer generated statements in respect of the disputed account if any had been sent.
  4. 2 I fully accept that the Complainant is indeed an excellent record keeper, but even the most meticulous of people occasionally both mislay records and misrecall events of many years ago.
  5. I find, on the balance of probabilities that:

(i) Prior to computerisation it was not a requirement that the passbook should be written up when presented for a transaction. Indeed the instruction to leave it at the Bank for that purpose indicates the opposite if anything. I do not, therefore, draw any inference from the fact that up to 13th August 1973 accrued interest could have been noted in the passbook but was not;

(ii) From the date of computerisation on a date after 13th August 1973 and prior to March 1976 the passbook became obsolete;

(iii) The Bank did follow its normal and regular procedures in this case;

(iv) The disputed account was closed on or about the 23rd March 1976, after the balance had been withdrawn or transferred elsewhere; and

(v) Following closure of the disputed account an adjustment of interest due to 23rd March 1976 was made and credited to the Complainant’s current account on the 3rd May 1976.

  1. In the circumstances and for the reasons given, I cannot recommend the payment of any compensation to the Complainant. Wi th hindsight this dispute might have been avoided had the Bank (and other banks) called in all old passbooks on computerisation. They were not obliged to do so and did not. It would also have been preferable if the Complainant had not, initially, been given contradictory dates for the date of computerisation when she first brought this complaint. However, these are not matters which entitle her to compensation under this Scheme.
  2. Despite finding against the Complainant, I should like to add that I am satisfied that she has brought this complaint in the genuine and honest belief that the balance was not in fact withdrawn or transferred from the disputed account. She has presented her cas~ coherently and fairly and has in all respects been as helpful and as straightforward as she could be to this Office in the course of carrying out its investigation. It is, therefore, with considerable regret that I find I have no alternative but to reject this complaint on the evidence available to me.

The Banking Ombudsman

19th April 1994

statement statement2