It sounds like you’re frustrated with Amazon’s lack of response to your formal communication. Here are some steps you can take to escalate the issue effectively:

1. Try Amazon’s Official Customer Service Channels Again

• Phone Support: Call Amazon’s customer service directly (check their website for the correct number based on your country). Be persistent and ask to escalate the issue if needed.
• Live Chat: Use the chat option on Amazon’s website for a quicker response.
• Email: If you haven’t already, send an email to their official support address (e.g., [email protected] or the regional equivalent).

2. Social Media Escalation

• Publicly tweet or message Amazon’s support Twitter/X account (@AmazonHelp or @AmazonCustomerService). Companies often prioritize public complaints.
• Facebook/Instagram messages can also get quicker responses.

3. Executive Escalation

• Email Amazon’s executive customer service team (try [email protected] or [email protected]—these are monitored by high-level support staff, even if the executives themselves don’t respond).
• Be concise: Summarize your issue, mention your failed attempts to get a response, and state what resolution you expect.

4. File a Formal Complaint

• If you’re in the U.S., file a complaint with the Better Business Bureau (BBB) or your country’s consumer protection agency (e.g., UK’s Resolver, EU Consumer Protection).
• For financial disputes (e.g., unauthorized charges), contact your bank or credit card company to dispute the transaction.

5. Legal Action (If Warranted)

• If the issue involves significant financial loss or legal rights (e.g., defective product causing harm), consider sending a formal demand letter via certified mail.
• Small claims court may be an option for unresolved disputes (limits vary by country).

Template for Follow-Up Email

If you’re writing again, try this format:

Subject: Urgent Follow-Up: Unresolved Issue [Reference Number, if any]

Dear Amazon Customer Service,

I am writing to follow up on my previous communication sent via [post/fax] on [date], regarding [briefly describe issue]. Despite multiple attempts, I have not received a response.

[Summarize problem and attach any proof, e.g., order numbers, screenshots.]

I expect a resolution by [reasonable deadline, e.g., 7 business days]. If I do not hear back, I will have no choice but to escalate this matter further.

Sincerely,
[Your Name]
[Contact Info]

Why This Might Happen

• Large companies often deprioritize postal mail/fax.
• Your initial communication may have lacked key details (order number, clear request).
• The issue might require escalation beyond frontline support.

Would you like help tailoring your message based on the specific issue (e.g., refund, delivery problem, account suspension)?

Parcel dumping

If Amazon delivery drivers are dumping parcels in your building’s entrance lobby (instead of delivering them to your door or a secure location), this is a common frustration—especially if packages go missing or get stolen. Here’s how to escalate the issue effectively:

1. Report the Problem to Amazon Immediately

• Online/App Complaint:
• Go to Your Orders → Select the affected order → Track Package → Delivery Feedback.
• Select “Package was left in an unsafe location” and describe the issue.
• Call Customer Service:
• Demand to speak with a supervisor if the first rep doesn’t help.
• Say: “The driver is abandoning packages in the lobby, which is unacceptable. I need a guarantee this won’t happen again.”

2. Require Signature Confirmation or Safe Drop-Off

• Change Delivery Instructions:
• In your Amazon account, go to Your Account → Delivery Instructions → Specify:
  • “Do NOT leave in lobby. Deliver to my door/apartment #XX.“
  • Or, “Require signature on delivery.” (This costs nothing if you complain about theft.)
• Use Amazon Locker/Hub:
• Redirect deliveries to a nearby Amazon Locker or Hub Counter (e.g., Whole Foods, pharmacy) for secure pickup.

3. Escalate to Amazon’s Executive Team

If regular support ignores you, email:

• [email protected] (Executive Customer Relations)
• [email protected] (CEO’s office)

Sample Email:

Subject: URGENT: Drivers Dumping Packages in Lobby – Theft Risk

Dear Amazon,

I have repeatedly reported that your delivery drivers are leaving packages unattended in my building’s lobby, despite clear delivery instructions. This has led to [missing/stolen items].

I demand:

• Refund/replacement for any missing packages.
• A guarantee that future deliveries will follow my instructions (or require a signature).

If this continues, I will file complaints with the [BBB/consumer protection agency].

Sincerely,
[Your Name]
[Order #s, Address, Phone]

4. Involve Your Building Management

• Ask your landlord/HOA to:
• Post a notice banning drivers from leaving parcels in the lobby.
• Install a secure parcel room/cabinet (some buildings use Amazon Key for in-building delivery).

5. Dispute Charges if Packages Are Stolen

• If Amazon refuses a refund:
• File a police report (for stolen items) and send it to Amazon.
• Dispute with your bank/credit card as “item not received.”

Why This Happens

• Amazon pressures drivers to deliver quickly, leading to careless drops.
• Drivers may skip secure delivery if building access is difficult.

Next Steps:

• Try Amazon Key (if available in your area) for in-home/garage delivery.
• Switch to UPS/USPS Hold if thefts keep happening.

Would you like help drafting a complaint to your building management as well? Let me know how Amazon responds!