Descaling Instructions for Beko Fully Automatic Espresso Machine CEG5331X

When to Descale:

The descaling indicator (🛑) lights up stably, indicating it’s time to descale.
Perform descaling every 1–3 months, depending on water hardness and usage frequency.

Steps for Descaling:

1. Prepare the Machine:

Fill the water tank to the MAX level with fresh water.
Add one pack of the included descaling agent to the water tank.
→ Do NOT use vinegar or other cleaning agents, as they may damage the machine.

2. Start the Descaling Process:

Place a large container under the coffee spout to collect water.
Press and hold the Power (⏻) and Strong Espresso (☕) buttons together for 5 seconds.

The 🛑 and ☕ buttons will flash, and a beep will sound.

Press the Strong Espresso (☕) button to confirm descaling.

To cancel, press ⏻.

3. Complete the Cycle:

The machine will automatically dispense hot descaling solution through the system.
→ Avoid contact with hot water/steam.
When the water tank is empty, 🛑 and ☕ will flash again.
Refill the tank with fresh water (no descaling agent) to the MAX level.
The machine will rinse internally and shut off automatically when done.

4. Final Rinse:

After descaling, run a manual rinse cycle:

Fill the water tank with fresh water.
Press Hot Water (🚰) button to flush out residual descaling solution.

Important Notes:

Do NOT interrupt the descaling process (e.g., unplugging the machine).
If the 🛑 light keeps flashing after descaling, repeat the process or check for incomplete steps.
For milk system cleaning, follow the separate instructions in Section 5.1.3.

Troubleshooting (Post-Descaling):

Issue	Solution
Descaling incomplete	Ensure the water tank was refilled for the rinse cycle. Repeat if needed.
No water flow	Press the Hot Water button to clear blockages.

For further issues, refer to the Troubleshooting section (Page 27–28) in the manual.

Maintenance Tip: Regular descaling prolongs machine life and ensures optimal coffee quality! ☕✨

If the descaling indicator (🛑) is not flashing during the descaling process (Step 2.2), follow these troubleshooting steps:

1. Confirm Proper Activation

Ensure you held the Power (⏻) + Strong Espresso (☕) buttons for 5 seconds until the 🛑 and ☕ buttons flashed.
If no flashing occurs, repeat the step more deliberately.
Check if the buttons are responsive (clean the control panel if needed; see Section 6 Troubleshooting).

2. Check Water Tank

The machine won’t start descaling if:
The water tank is not fully inserted.
The water level is below the MAX line.
The descaling agent wasn’t added (required to trigger the cycle).

3. Reset the Machine

Unplug the machine for 1 minute.
Plug it back in and retry the descaling steps.

4. Force Descaling Mode (Alternative Method)

If the indicator still doesn’t flash:

Fill the tank with water + descaling agent.
Press and hold Hot Water (🚰) + Latte (🥛) buttons for 5 seconds.

Some models use this combo to force-start maintenance cycles.

5. Contact Support

If the issue persists:

The sensor or control board may need service.
Refer to the warranty (Page 9) or contact Beko customer support.

Important Reminder

Never use vinegar or non-approved descaling agents (Page 25).
After descaling, always rinse the system by running hot water (🚰) to avoid residual taste.

Let me know if you need further clarification! ☕

If mode selection (ECO/Speed/Default) isn’t activating after holding the power button (⏻) for 5 seconds, follow these steps:

1. Correct Activation Steps

Prerequisite: The machine must be in standby mode (powered on but not brewing).
Press and hold ⏻ for 5 seconds until the Cappuccino button (☕️) flashes.
If nothing happens, ensure:
- The machine is plugged in and powered.
- No other buttons are stuck or obstructed.

2. Troubleshooting

A. Button Responsiveness

Clean the control panel with a dry cloth (dirt or moisture can block signals).
Press buttons firmly from the front (see Page 27, “Touch buttons not sensitive”).

B. Reset the Machine

Unplug for 1 minute to reset the system.
Replug and retry the mode selection steps.

C. Check for Error Indicators

If 🛑 (descaling) or other icons are lit, resolve those first (e.g., refill water, empty grounds).
Mode selection may be locked during alerts.

3. Alternative Mode Selection

If the standard method fails:

Press ⏻ + Latte (🥛) for 5 seconds (some models use this combo).
Look for flashing buttons (see Page 19 for indicator patterns):

ECO Mode: ☕️ (Cappuccino) solid + 🥛 (Latte) flashing.
Speed Mode: ☕️ solid + 🚰 (Hot Water) flashing.

4. Factory Reset

Unplug the machine.
Hold ⏻ + 🥛 + ☕️ while plugging it back in.
Release after 10 seconds (may reset all settings).

5. Contact Support

If the issue persists:

The control panel or firmware may need service.
Refer to warranty (Page 9) or contact Beko.

Key Notes

Mode selection won’t work during brewing/cleaning cycles.
Ensure the machine is on standby (all buttons idle).

Let me know if you need further help! ☕️

Here are the official Beko customer support email addresses based on your region:

Beko Global Support

General Inquiries/Technical Support:
Email: customer.service@beko.com
Website Contact Form: https://www.beko.com/global/support/contact-us

Regional Support (Select Your Location)

UK & Ireland

Email: customer.services@beko.co.uk
Phone: 0333 207 9710

Europe (EU)

Email: service@beko.eu
Country-Specific Contacts: https://www.beko.eu/en-eu/support/contact

USA/Canada

Email: service.us@beko.com
Phone (USA): 1-877-723-1548

Australia

Email: customerservice@beko.com.au
Phone: 1300 235 687

Middle East

Email: info@bekome.com
UAE Phone: 800 23567

Steps to Ensure a Quick Response:

Subject Line: Clearly state your issue (e.g., “CEG5331X Mode Selection Malfunction – Request Support”).
Attach:

Proof of purchase (invoice/receipt).
Serial number (found on the machine label or manual).

Reference: Include your case number if you’ve previously contacted support.

Alternative Contact Methods:

Live Chat: Available on Beko’s official website.
Social Media: Twitter/X (@Beko) or Facebook (@BekoGlobal) for public escalation.

Let me know if you need help drafting a follow-up email!